Términos del Servicio

WedDay, is operated by the legal entity identified below. References to “WedDay”, “we”, “us” and “our” mean this operator. “You” and “your” mean the person using the platform or making a booking, including an authorised person acting for a couple or another customer.

Legal company name: WEDDAY LTD

Company registration number: HE443815

Registered office address: Panagioti Anagnostopoulou 19, Romios Court 11 – Apt 302, 4152 Limassol, Cyprus

Contact email address: [email protected]

These terms govern use of the WedDay website and our booking services. Each service also has its own description, payment policy and any additional booking, cancellation or change conditions displayed before you book. These form part of the agreement for that service when accepted at checkout.

Service-specific terms govern the matters expressly covered by them, read together with these terms. They cannot remove mandatory legal rights. Our Privacy Policy explains how we process personal data, and our Cookie Policy explains our use of cookies; using the website does not by itself constitute consent to processing that requires consent.

WedDay enables online booking of available ceremony dates, venues, wedding packages and related services. The listing and booking confirmation identify the relevant service and provider. Where a third party supplies a service, we facilitate the booking and communicate its details to that provider. The agreement for that service is with the provider identified during booking.

Where WedDay supplies a service directly, we are responsible for that service. Our role as an intermediary does not exclude responsibility for our own booking services or any responsibility imposed on us by law.

Bookings are made online. Before submitting a booking, check the service, provider, date, time, location, guest numbers, inclusions, exclusions, total price and applicable policies. Submit accurate information and ensure you have authority to act for anyone on whose behalf you book.

A booking is confirmed when you receive the applicable confirmation after completing the required online steps and payment. A receipt acknowledging a request is not a confirmation unless it expressly says so. If an item requires approval rather than instant confirmation, that condition will be stated before booking.

Check your confirmation promptly and report discrepancies. Keep account credentials confidential and notify us of suspected unauthorised access. You must be at least 18 and legally able to enter into the booking agreement, or act through an appropriately authorised adult.

Each service booked online through WedDay states its own payment policy. Before payment, that policy will specify the amount payable to secure the booking, any deposit, instalments or remaining balance, the payment deadlines and any separate charges payable to the service provider or a public authority.

The price, currency, included taxes and fees, and any known compulsory charges will be shown before you commit to the booking. Optional extras are included only when selected or expressly agreed. Where a charge cannot reasonably be calculated in advance, its basis will be explained before booking.

Pay through the payment methods displayed for the selected service. Do not assume that one service has the same deposit or payment schedule as another. If you book several services, each service may have a separate payment policy, provider and confirmation.

You must pay all amounts by the dates stated in the accepted policy. If payment is overdue, we or the relevant provider may notify you and, where the applicable policy and law permit, suspend or cancel the affected service after any required notice. Any remaining payment obligation or cancellation charge must be disclosed and lawful.

Currency conversions shown for guidance are estimates. Your bank or payment provider may apply its own exchange rate or charges. Prices for confirmed bookings will not be changed except as permitted by the agreed terms and applicable law.

All required payments are non-refundable, including booking fees, deposits, instalments and balance payments, subject to mandatory legal rights. The non-refundable nature of the required payment will be clearly stated in the service payment policy before you complete the booking.

If you cancel, fail to attend or choose not to use a confirmed service, payments already made will not ordinarily be refunded. Any additional amount claimed on cancellation must be provided for in the accepted service policy and be lawful; charges cannot be imposed merely because they were not disclosed before booking.

This policy does not exclude any refund, price reduction, compensation, withdrawal or other remedy required by applicable law. It does not permit retention of payments where that would be unlawful or unfair, including in circumstances of non-performance, cancellation by the responsible provider or an excessive cancellation charge. A term stating that a payment is non-refundable cannot remove those rights.

If a legal right of withdrawal applies to a particular booking, it remains available. Exceptions may apply to certain services booked for a specific date or period; we do not treat every service on WedDay as automatically exempt. Any applicable withdrawal information will be provided before the booking is made.

Request cancellations or changes through the booking facilities provided or contact us with your booking reference. A request does not itself confirm a new date, provider or service. Any agreed change must be confirmed in writing.

Changes depend on availability, the relevant provider’s agreement and the conditions disclosed for the booked service. Additional charges or price differences must be explained and accepted before a change is completed. Payments are not automatically transferable to another date, customer or provider.

There is no automatic entitlement to a voucher, credit or replacement booking. Where an option is available, its conditions will be stated in the relevant service terms or a subsequent written agreement. A voucher cannot be imposed instead of a refund where the law requires a refund.

No-show rules and any lawful unpaid cancellation charges are governed by the policy accepted for the particular service. Cancellation of one service does not automatically cancel other services you have booked.

For a legal ceremony, you are responsible for meeting the destination’s requirements, providing accurate information and obtaining the necessary documents, translations, certifications or apostilles. Follow the submission deadlines, arrival requirements and registration instructions supplied for your booking.

Where the booking instructions request documents within the three months before the wedding, submit them within that period and by the stated deadline. Requirements may differ according to destination, nationality, residence, marital status and ceremony type. Do not obtain time-sensitive documents earlier than instructed.

After a booking is made, our support team can assist couples with legal document requirements. Where included in the agreed service, support may involve reviewing document copies and liaising with the relevant town hall, venue or registrar. The competent authority makes the final decision on eligibility and whether documents satisfy local requirements.

You may be asked for further documents or clarification and must bring originals where required. If you do not meet an essential requirement, the legal ceremony may be delayed or unable to proceed. We or the provider will explain the issue and any practical options where reasonably possible. Financial consequences are subject to the accepted service terms and applicable law.

A symbolic ceremony or renewal of vows is not a legally binding marriage unless explicitly identified as a separate legal ceremony. Check the ceremony type before booking.

Providers supply information about their availability, venues, services, facilities, prices and conditions. We take reasonable care in presenting this information. Report an apparent error before booking where possible, and contact us if your confirmation differs from what you selected.

Photographs and descriptions illustrate the listed service. Only the features and inclusions stated in the agreed booking form part of that booking. Tell us about material accessibility needs or special requests before booking so their availability can be checked; requests are not guaranteed unless expressly confirmed.

We will not treat an apparent pricing or availability error as authority to take a higher payment or substitute a materially different service without your agreement. Any proposed correction to a confirmed booking will be communicated and handled in accordance with your contractual and legal rights.

Flights, accommodation, transfers and other arrangements are included only where expressly stated in the selected service or package. You are responsible for arranging travel documents, entry permissions and arrival in time for appointments and booked services, unless the agreed service assigns that responsibility elsewhere.

Consider suitable travel and wedding insurance for the arrangements you make. Insurance coverage is subject to the insurer’s terms and does not change the responsibilities of WedDay or the provider. If a booking qualifies as a regulated package or linked travel arrangement, the mandatory information and protections applicable to it remain unaffected by these terms.

If a provider cancels or cannot deliver a confirmed service, we will assist with communications and reasonably available options. You are not required to accept a materially different replacement or a voucher in place of a refund where the law gives you a right to a refund.

Events beyond reasonable control may affect performance, including severe weather, natural disasters, government restrictions or closure of a venue. We and the relevant provider will communicate material disruption and consider available alternatives. Any postponement, cancellation, refund or other remedy is governed by the agreed service terms and applicable law; such an event does not automatically remove mandatory rights.

Use WedDay lawfully and provide genuine booking information. Do not make fraudulent or speculative bookings, impersonate another person, misuse another person’s account, upload malicious code, interfere with security or overload the platform.

Do not scrape or systematically extract website content, bypass access restrictions, copy or frame the website for commercial use, or reverse engineer platform software except where permitted by law or our written authorisation. Resale of services and commercial use require our agreement, including the arrangements applicable to authorised travel partners.

We may restrict an account or refuse a transaction for a reasonable security, fraud or legal concern, or a material breach of these terms. Where appropriate, we will explain the reason and provide notice or an opportunity to resolve the issue. This does not allow arbitrary cancellation of confirmed services or removal of mandatory refund rights.

Website content, software, designs, text, images, logos and other protected materials belong to WedDay or the relevant rights holders. You may view the website and keep copies needed for your personal booking. Any permitted copy must retain relevant ownership notices.

Other copying, distribution, commercial exploitation or use of our branding requires permission unless allowed by law. Third-party names and trademarks remain the property of their owners. Their appearance does not imply ownership by WedDay or an endorsement beyond the relationship expressly stated.

If you submit a review or other content for publication, ensure it is truthful, lawful and that you have the necessary rights and permissions. Do not publish confidential information, another person’s personal data without authority, defamatory material or content that infringes intellectual property rights.

You retain ownership of your content. By submitting it for publication, you grant us a non-exclusive, royalty-free licence to host, display and format it for the relevant WedDay service. Promotional reuse of identifiable wedding photographs or personal testimonials requires appropriate permission and a lawful basis for processing personal data.

We may remove or moderate unlawful, abusive or misleading content or content that breaches these terms. Private booking communications and legal documents are handled under our Privacy Policy and are not treated as public content or licensed for advertising.

Our Privacy Policy and Cookie Policy explain how data is handled and how to manage privacy choices. Booking confirmations, payment notices, document requests and other communications necessary to administer your service may be sent electronically. Marketing communications are subject to consent or another basis permitted by applicable law.

Links to external websites are provided for convenience. Their operators control their own content, services and privacy practices. Review their terms before using them. Linking does not remove our responsibility for our own services or any obligations imposed by law.

We are responsible for performing the services we undertake to provide with the care required by applicable law. Providers are responsible for the services they agree to deliver. The allocation of responsibility depends on the booking and our legal role; describing WedDay as an intermediary does not override obligations imposed by law.

Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or consumer remedy that cannot lawfully be excluded or restricted.

If you have a problem with a booking, contact us promptly with your booking reference, the relevant service and a description of the issue. Where possible, raise service problems while they can still be put right. We will review concerns about our services and help direct provider-related complaints to the responsible party.

Our complaints process does not prevent you from using any competent dispute resolution body or court, nor does it impose a shorter deadline than the law allows.

We may update these terms for future use and bookings. The current version will be available on WedDay with its update date. The terms and service policies accepted when a booking was made continue to apply to that booking, unless a change is lawfully required or validly agreed with you.

Changes to website functions or content do not, by themselves, change a confirmed service or its agreed price. We will communicate material changes affecting an existing booking and preserve the rights required by law.

These terms are governed by the laws of the Republic of Cyprus. If you are a consumer, this choice does not deprive you of mandatory protections available under the law applicable to your contract, including protections of your country of habitual residence where they apply.

Disputes may be brought before the courts competent under applicable law. Nothing in these terms requires a consumer to use only the Cyprus courts where the law gives that consumer a right to bring proceedings elsewhere.

If a provision is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law. An invalid term will not be replaced or enforced in a manner that removes mandatory consumer protections.

A delay in enforcing a right does not waive it. Any transfer of our contractual rights or obligations must be lawful and must not reduce your contractual guarantees without the consent required by law. You may transfer a booking only where the service terms or applicable law permit it.

These terms, the service description, the policies accepted at checkout and the booking confirmation form the agreement for the relevant booking. They do not exclude binding pre-contractual information or rights that cannot be waived. Separate written arrangements with authorised travel partners may govern their business relationship with WedDay, without removing the rights of the end customer.

For booking assistance, questions about these terms or complaints, please contact the WedDay team and include your booking reference where applicable.

Email address: [email protected]

Postal address: Panagioti Anagnostopoulou 19, Romios Court 11 – Apt 302, 4152 Limassol, Cyprus

Telephone number: +357 25013384